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Crickex In FAQ — All your questions answered in one place

Got questions about using Crickex In — withdrawals, how to place bets, bonuses, updating your profile, or managing your account? This page has clear, straightforward answers to all of them. Check here before reaching out to support.

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How to use the Crickex In FAQ

Every day, thousands of members on Crickex In ask questions about a wide range of topics. We've compiled the most frequently asked ones on this FAQ page — so you don't have to reach out to support every time.

Type your topic in the search bar below, or click a category button to browse questions by subject. Each answer includes step-by-step instructions.

If you can't find your answer in this FAQ, contact Crickex In's live chat support — available 24 hours a day in Bengali.

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Everything you need to know about withdrawals and deposits.
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The withdrawal process on Crickex In is straightforward and, in most cases, completed quickly. Follow the steps below:

1
Log in and go to the "Wallet" or "Withdrawal" option.
2
Choose your payment method — bKash, Nagad, Rocket, or bank transfer.
3
Enter the amount and confirm your account number or bank details.
4
Submit your request — processing will begin shortly.
Processing time: For bKash and Nagad, usually within 5–30 Minutes the funds arrive. For bank transfers, 1–3 Business Days may apply. Minimum withdrawal is ৳500.

If your KYC verification is incomplete, large withdrawals may be delayed. Upload your national ID to your profile in advance to avoid this.

After logging in to Crickex In, click on the "Live" or "Live Betting" option in the menu or on the home page to see all ongoing matches.

Live Score: A real-time scorecard is displayed next to each match — overs, wickets, and run rate are all kept up to date. Visit the dedicated scores page for detailed ball-by-ball updates.

For select matches, Crickex In also offers live video streaming. A positive account balance is required to access the stream. The experience is even better on the mobile app.

Crickex In offers two types of daily bonuses — free spins and a login bonus. To claim both, simply log in once every day.

1
Log in and go to the "Bonus" or "Promotions" menu.
2
Click the "Daily Sign-In" or "Daily Login Bonus" button to claim your bonus.
3
Free spins are usually added to specific slot games — go to the game lobby and look for games marked "Free Spins Available".
4
Winnings from free spins can generally be withdrawn after meeting the wagering requirements.
Tips: Log in every day to build your login streak and earn streak bonuses. A 7-day consecutive login unlocks a special reward. Bonuses are typically valid for 24 hours.

Some details on Crickex In can be updated by you directly, while other changes require assistance from support.

1
Log in and click the profile icon in the top corner → "Account Settings".
2
You can update your name, date of birth, and email yourself — but each change will require OTP verification.
3
To change your registered mobile number, submit a request via live chat along with your National ID.
4
After verifying your identity, the support team will update your number within 24–48 hours.
Important: The name you enter at registration generally cannot be changed more than once. Make sure to enter the correct name from the start.

Getting started with cricket betting on Crickex In is simple. As long as you have a balance in your account, you can place a bet on any match.

1
Log in and select "Sports" → "Cricket" from the menu.
2
Choose your preferred tournament and match. Upcoming and live matches are listed separately.
3
Select a market — Match Winner, Toss, Top Batter, Over/Under, and more.
4
Click on the odds to open the bet slip. Enter your stake and click "Confirm Bet".
In-Play Betting: You can place bets even while a match is in progress — this is called live betting. Odds change by the second, so quick decisions matter. Minimum bet starts from ৳10.

Yes, as part of Crickex In's responsible gaming policy, you can temporarily or permanently close your account at any time.

1
Temporary Break: Go to Settings → "Responsible Gaming" → "Cooling-Off Period" and choose a duration from 24 hours up to 30 days.
2
Self-Exclusion: To suspend your account completely for 6 months to 5 years, contact support.
3
Permanent Closure: To permanently close your account, submit a request to support. Make sure to withdraw any remaining balance first.
Please note: Once self-exclusion is active, your account cannot be reopened during that period. For more details, Responsible Gaming visit the page.

When your winnings are credited to your wallet after a successful bet on Crickex In depends on the type of bet placed.

1
Pre-Match Bet: Once the match ends and the result is confirmed, Instantly Added to wallet.
2
Live Bet: Rewards are credited as soon as that specific event (over, wicket) is completed.
3
Slots/Casino: Winnings from completed games are reflected in your wallet instantly.
4
Special Tournaments: Within the time after the competition ends 24–72 hours Rewards will be distributed within
Not receiving your rewards? If your winnings haven't arrived within 1 hour of the match ending, contact support with your bet ID. This is usually due to a technical delay and is resolved quickly.

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Set your own limits and take breaks whenever you need. Your well-being is our priority.

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