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Crickex In's Privacy Policy — Your data, your rights

Crickex In believes privacy is a fundamental right. This page clearly explains how you use our platform, what data we hold, why we hold it, and how we keep it secure.

Last Updated: January 2026
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Table of Contents
Notice: By using Crickex In, you agree to this Privacy Policy. Any changes will be announced on this page.
1

About This Privacy Policy

Purpose & Scope of This Policy

Crickex In's privacy policy was written with one goal in mind — to make sure you know exactly what happens with your data. Many platforms write their privacy policies in language so complex that most people can't make sense of it. Crickex In doesn't want that.

This policy applies to the Crickex In website, mobile app, and all associated services. Whether you're registering, logging in, placing a bet, or contacting support — this policy is working to protect your information at every step.

In brief: We only collect what's necessary, store it securely, and never share it with any third party without your permission.
2

What Information Do We Collect?

Types & Sources of Data Collected

Crickex In collects two types of information — what you provide directly, and what is generated automatically as you use the platform.

Information you provide directly:

  • Name, mobile number, and email address (collected at registration)
  • National ID card or passport (for KYC verification)
  • Payment method details (for deposits and withdrawals)
  • Messages and complaints submitted to support
  • Information provided when claiming a bonus or promotion

Automatically Collected Information:

  • IP Address and Device Type
  • Browser and Operating System Information
  • A log of time spent on each page
  • Login and logout timestamps
Crickex In never stores your full payment card number or bank PIN. Payment details are always processed through an encrypted gateway.
3

Why is this data collected?

Legal Basis and Purpose for Data Collection

Crickex In does not collect any data it doesn't actually need. Every piece of information gathered has a specific, legitimate purpose.

  • Identity information is required to create and manage your account.
  • KYC is mandatory to comply with international AML (Anti-Money Laundering) regulations.
  • Payment details must be verified to ensure secure transactions.
  • Login and activity history is needed to provide accurate customer support.
  • Device information is analyzed to detect and prevent underage access and fraudulent activity.
  • Usage patterns are monitored to improve our services based on your preferences.
4

How Is Your Information Used?

How Collected Data Is Used

Crickex In uses your data only for specific, limited purposes. Your separate consent will be sought before using it for anything beyond those purposes.

  • To operate the platform's core functions.
  • To send you important account-related notifications.
  • To improve the platform experience.
  • To detect and prevent fraud and security threats.
  • With your consent, to send you relevant offers (with the option to opt out).
  • To comply with legal obligations.
Important: Crickex In does not sell your information to advertisers — and never will. That is our core commitment.
5

Is Your Information Shared with Anyone?

Third-Party Data Sharing Policy

Short answer: no, not as a general rule. However, limited information may need to be shared in certain restricted circumstances.

  • Payment Providers: Necessary details are shared with bKash, Nagad, or your bank to process transactions — but only the information strictly required for that transaction.
  • Regulatory Authority: Information may be shared with licensing authorities when required as part of legal obligations.
  • Verification Services: A specialist verification provider is used to carry out identity checks as part of the KYC process.
  • Advertisers or Marketers: Never. For any reason.

These third-party service providers are bound by the same strict privacy agreements as Crickex In and may only use your data for the specific purposes assigned to them.

6

Cookies & Tracking Technologies

Browser cookies and session tracking

Crickex In uses cookies to enhance your browsing experience. Cookies are small files stored in your browser that help the platform recognize you the next time you log in.

  • Essential cookies: To maintain login sessions and verify account security.
  • Analytics Cookies: To understand how the platform is being used (anonymously).
  • Preference Cookies: To remember your language, theme, and other preferences.

You can delete or block cookies at any time through your browser settings — though doing so may affect the functionality of certain features.

7

How long is data retained?

Data retention period and deletion policy

Crickex In does not retain data beyond what is necessary. However, certain information must be kept for longer periods to meet legal and regulatory requirements.

  • Account Information: Up to 5 years after account closure.
  • Transaction Records: Up to 7 years, as required by AML regulations.
  • KYC Information: 5 years after verification.
  • Support Messages: 2 years after the issue is resolved.
  • Login Log: Up to 12 months.

After the designated retention period, data is automatically deleted or anonymized in a secure manner.

8

Your Data Rights

What You Can Do

Crickex In believes you should have full control over your own data. The rights listed below are always available to you.

Right to Access
To find out what information we hold about you, simply submit a request. Crickex In will respond within 30 days.
Right to Rectification
If any of your information is incorrect or outdated, you may request a correction. Crickex In will update it as quickly as possible.
Right to Erasure
Your data will be deleted upon request, unless we are legally required to retain it.
Right to Restrict Processing
You can request that we stop using your data for specific purposes.
Right to Data Portability
You can request a copy of your data or ask for it to be transferred to another service.
Right to lodge a complaint
If you believe your privacy has been violated, you have the right to file a complaint with Crickex In or the relevant authority.
9

Child protection

Protection of Minors' Data

Crickex In strictly does not — and will never — collect data from anyone under the age of 18. Should any minor's information enter the system and be identified, it will be deleted immediately and the associated account will be closed.

If anyone under 18 lives in your household, please keep your Crickex In account password protected.
10

Privacy Policy updates

Policy Update Process

Crickex In may update this Privacy Policy when necessary. For any significant changes, a clear notice will be posted on the platform along with the effective date.

Continued use of Crickex In after any changes means you accept the updated policy. We recommend checking this page from time to time.

11

Contact Us

Privacy-Related Queries & Requests

For any questions, requests, or complaints regarding this privacy policy, please reach out to the Crickex In support team. Our team is available 24/7 to assist you.

Email: [email protected]
Response Time: Usually within 24–48 hours
Live chat: Log in to the platform for instant assistance
Pillars of Data Protection

How Crickex In Protects Your Privacy

Here are the concrete steps Crickex In takes to protect your data — not just on paper, but in practice:

256-Bit SSL Encryption
Every request and transaction you make is protected with bank-level encryption. No one can intercept your data in transit.
Two-Factor Authentication
Two-factor authentication (2FA) is available on Crickex In. Even if your password is compromised, your account stays protected.
No Sale of Data
Crickex In never sells your personal information to advertisers or third parties — this is an absolute and non-negotiable policy.
Secure Data Centers
Your data is stored in internationally certified secure data centers with 24/7 active security monitoring.
Regular security audits
Third-party security experts regularly audit Crickex In's security systems to ensure there are no vulnerabilities.
Restricted Access Policy
Even Crickex In's own staff can only access the data necessary for their specific role. No one has unrestricted access to the full dataset.
FAQs

What people commonly ask

Yes, Crickex In is a fully licensed platform operating under an international gaming authority. Holding a license means regular audits are conducted, fair play is ensured, and member funds are held separately from the company's own finances — never commingled. Over the past 5 years, more than 500,000 members have played safely on Crickex In and withdrawn millions in BDT. The platform uses 256-bit SSL encryption and undergoes third-party security audits. Crickex In's Privacy Policy, Terms & Conditions, and Responsible Gaming page are all publicly available — a hallmark of a trustworthy platform.

Crickex In generally does not charge any separate processing fee for withdrawals — however, bKash or Nagad may apply their own transfer fees depending on your payment method, and this is outside Crickex In's control. Regarding withdrawal limits: the minimum withdrawal amount typically starts from ৳500. The maximum limit depends on your account tier — Gold and Platinum members can withdraw higher amounts, while Diamond members enjoy even higher limits. Large withdrawals may be held if your KYC verification is incomplete — so make sure to verify your account in advance. For the latest limit details, feel free to contact Crickex In support.

Your Data Is Safe — Enjoy Crickex In with Complete Peace of Mind

A transparent privacy policy, robust security, and round-the-clock support in Bengali — your experience on Crickex In is safe and enjoyable.

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